Terms & Conditions / Privacy Policy

Terms and Conditions

Cancellation Policy

1. All reservations must be guaranteed with a credit card which is valid on the day of arrival. Non-guaranteed reservations are not accepted. If the booking is secured by a debit card, non-refundable deposit for the total stay will be charged on the day of the booking.

2. A confirmation email or letter will be sent confirming booking details.

3. We request that any changes or cancellations made to a booking are confirmed in writing.

4. Full payment is required at the time of departure.

5. Our standard cancellation policy is by 18:00 (GMT), 4 days prior to arrival. Cancellations made after this time will incur a charge equivalent to the cost of the first nights’ accommodation. This includes any cancellations caused by circumstances beyond your control.  Any deposits given in advance are non-refundable.’ An additional 2.2% surcharge will be incurred if settling by credit card and 3.35% if paying by American Express). There is no additional charge for debit cards.

6. Multiple room (2 or more) and/or bookings of more than 4 days may be subject to an alternative cancellation policy.

7. Early departures may be subject to a cancellation charge.

8. No shows will be charged the cost of the first nights’ accommodation.

9. In case if you cancel your reservation, the cancellation letter will be sent with a confirmation number

10. The hotel reserves the right to pre-authorize credit cards before arrival



1. Although the hotel has ensured that terms and conditions are correct at the time of printing, it reserves the right to alter, withdraw or substitute any service, facility or amenity at any time without notice.

2. The customer will hold responsibility for any damage to the hotel and room’s furnishings, fixtures and fittings and will be charged accordingly.

2. St. Margarets Hotel is a NON SMOKING hotel; if the customer will be found smoking, the additional £100.00 will be added to the bill.

4. The guest will be requested to leave the room key card at reception upon departure. If the room key card is lost, the guest will be charged £50.00.

5. The Customer hereby warrants and represents that they will not keep in the rooms any of the following:

a.    Any live animals of any description

b.    Firearms, illegal drugs and any other illegal goods

c.     Anything unlawfully in their possession

d.    Anything specified as being prohibited in any written notice or list which may be issued from time to time by management of the St. Margarets Hotel

6. Customers are respectfully reminded that accounts are due for payment immediately upon presentation.

7. Consideration for other guests is expected and if in our reasonable opinion or the reasonable opinion of any other person in authority you or any member of your party behaves in such a way as to cause, or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled without prior notice to terminate the booking of the person(s) concerned. We will have no further responsibility towards such person(s) and no refunds will be given.

Privacy Policy

This Privacy Policy governs the manner in which T and M Guest House Limited collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.thestmargaretshotel.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by T and M Guest House Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

T and M Guest House Limited collects and uses Users personal information for the following purposes:

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


Changes to this privacy policy

T and M Guest House Limited has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

T and M Guest House Limited


T and M Guest House Ltd 52 Charlbury Road Oxford OX2 6UX

01865 339598